We have identified the cause of the outage and applied the relevant fixes to ensure that all services are running smoothly. We will be monitoring our services in the coming hours.
We apologize for the impact of the outage.
Posted Oct 25, 2022 - 03:02 MDT
Update
We are continuing to investigate this issue. It relates to a part of our permissions systems, which is why the impact is broad across many of our cloud services.
Posted Oct 25, 2022 - 02:32 MDT
Investigating
We are investigating intermittent issues with multiple JourneyApps cloud services. These include OXIDE, the Admin portal, and the regional backends. App users should be unaffected.
We will provide an update within 30 minutes.
Posted Oct 25, 2022 - 02:18 MDT
This incident affected: Accounts Management, Regional Cloud Backends (Backend - AU, Backend - EU, Backend - ZA, Backend - US), and Build Your App (OXIDE, Code Search, Admin Portal).